VMware (VC-CB-25VM-3G-SSS-C) – VMware vCenter Chargeback Manager 2.0 (25 VM Pack)
SNS is Required and sold separately.
Basic Support/Subscription for VMware vCenter Chargeback Manager 2.0 (25 VM Pack) for 3 years
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

VMware (VC-CD-25VM-P-SSS-C) – VMware vCloud Director (25 VM Pack)
SNS is Required and sold separately. Includes VMware vCloud Networking and Security for Cloud Director.
Production Support/Subscription for VMware vCloud Director (25 VM Pack) for 1 Year
Technical Support, 24 Hour Sev 1 Support — 7 days a week.