VMware (VS5-ENT-PL-3P-SSS-C) – VMware vSphere 5 Enterprise Plus for 1 processor
SNS is Required.
Production Support/Subscription for VMware vSphere 5 Enterprise Plus for 1 processor for 3 years
Technical Support, 24 Hour Sev 1 Support — 7 days a week.

VMware (VS5-ENT-G-SSS-C+VS5-ENT-3P-SSS-C) – Basic Support/Subscription for VMware vSphere 5 Enterprise for 1 processor for 1 year Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
Production Support/Subscription for VMware vSphere 5 Enterprise for 1 processor for 3 years Technical Support, 24 Hour Sev 1 Support — 7 days a week.